Pana‘ewa Rainforest Zoo & Gardens
County of Hawai‘i Department of Parks & Recreation
Service Animal Policy
Concurrent with ADA regulations the Pana‘ewa Rainforest Zoo & Gardens does allow fully trained service animals into the Zoo. At this time we do not allow service animals in training or emotional support animals.
If the patron wishes to board their service animal while at the Zoo, an airline approved shipping kennel is available on Zoo grounds for the duration of the patron’s visit.
All patrons wishing to enjoy the Zoo with their service animal must check in at the Zoo Office to complete an Admittance Of Service Animal Release Form and be provided with a Restricted Access Map of areas that are strictly off limits to service animals (Tiger exhibit, Butterfly House, Petting Zoo, etc.)
All service animals must remain on a leash or harness at all times and may not be left unattended. You are required to clean-up all defecation from your service animal while at the Zoo.
We are a small zoo with a limited number of staff and volunteers. In order to increase the availability of an escort, guests with service animals must call in advance with a minimum 48 hours weekday notice to guarantee assistance. Walk-ins will be accommodated if staff is available or a volunteer is scheduled. Please call: (808) 959-7224, or email: Mindy.Runnells@hawaiicounty.gov to make advance reservations.
The zoo atmosphere will offer many new sights and sounds to service animals which may have a negative reaction to some of these new stimuli. If the animal becomes agitated, behave improperly, fail to follow cues or instructions, acts in an unpredictable manner, or presents a safety concern, a staff member will identify the problem and request that the animal be removed from that particular area of the zoo, or removed from the zoo completely, at the sole discretion of the staff member.
Thank you for your cooperation.