Frequently Asked Questions

Where is the zoo?

800 Stainback Hwy, Hilo, Hawaii.

Hilo is on the east side of the Big Island.

Directions from Hilo Airport:

– Take the airport road to the first set of traffic lights, approximately 1.4 miles and turn left on Kanoelehua Ave.

– Go approx. 3.4 miles and turn right on Stainback Hwy.

– Go another 1.0 miles and turn right again at the sign “Panaewa Rainforest Zoo & Gardens & Equestrian Center”

– Go all the way to the end of the road which ends in the Zoo parking lot, approx. 0.4 miles

When is the zoo open?

All days of the week: 10:00am to 4:00pm. Closed the first Thursday of each month, Christmas Day, and New Years Day. Open all other holidays.

When is the gift shop open?

Generally the gift shop is open whenever the zoo is open: 10:00am to 4:00pm daily. The gift shop is the entrance of the zoo. You can buy rain gear, snacks, beverages, frozen treats, animal souvenirs and more. You can also rent keiki carts.

Phone number: (808) 959-9233

How do I rent a zoo pavillion for my event?

The zoo is an excellent venue for your event! For information about renting a pavilion for an event please contact Hawaii County Department of Parks and Recreation at (808) 961-8311.